HealthMatters Group Limited – Privacy Policy

Our Privacy Principles

When we collect and keep your personal information we look after it correctly and use it in accordance with the Data Protection Act 2018 and GDPR.

We do this by keeping the least amount of information needed by us to give you good service, only use it for this purpose and keep the information securely.

If you have any questions, please do get in touch with our Data Controller, James Lamper at HealthMatters Group Ltd, by email or by telephone on 020 7622 7727.

We may change this policy from time to time and we suggest that you regularly check this page to ensure that you continue to be comfortable with the measures that we are taking to protect your privacy. This policy was updated on 24th November 2021 to comply with the Data Protection Legislation, the Data Protection Act 2018 and GDPR.

Who we are

In this privacy policy references to “we”, “us” and “our” are to HealthMatters Group Ltd. References to “our Website” or “the Website” are to the following websites that are part of the HealthMatters Group:

Other Websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.

How do we collect your personal information?

We collect information from you via our website through enquiry forms, registration forms, assessment forms and cookies. You can find out more about this from our cookie policy. We collect information from you via Social Media, for example Facebook. We collect information from you through our telephone or video calls, which may be recorded. We collect information you provide to us in your therapy and /or nutrition sessions.

What information do we collect?

We collect Personal information which includes your contact details – name, address, email, telephone and financial information such as payment details. We collect information relevant to your treatment, such as lifestyle, work and family details. We collect Sensitive Personal information relating to your health. We collect information through our use of cookies, see our cookie policy for more details.

We collect your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website. 

We collect your contact and marketing preferences.

Your Personal Information is stored on the secure Function 365 , Mailchimp and Quickbooks systems. Sensitive Personal information is kept  securely in Function 365.

Personal data is any information that can be used to identify an individual. The Sensitive personal data, or Special Character data we collect relates to your health.

How do we use personal information?

We will use your information:

  •  to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us
  • to notify you about changes to our service to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
  •  to improve our site to ensure that content is presented in the most effective manner for you and for your computer
  •  to allow you to participate in interactive features of our service, when you choose to do so
  •  as part of our efforts to keep our site safe and secure
  •  to operate our business efficiently including financial records
  •  to deliver relevant marketing communications

What legal basis do we have for processing your personal data?

The legal grounds we have for processing your data are:

Consent and Legitimate Business Interest where you indicate an initial interest in HealthMatters and engage in therapy or nutritional support with us.

Once you become a client of HealthMatters the lawful basis for processing your data is Contract, as we need to process your data to comply with our obligations under your contract with us.

When we require your data to be able to deliver our contract with you, if you do not provide such data we may cancel our contract, and we will always discuss this with you before any cancellation of service.

When do we share personal data?

HealthMatters will treat personal data confidentially and only share when necessary to provide our services or conduct our business operations, as outlined in our purposes for processing. We will share your information with specific colleagues in HealthMatters to provide your treatment. We may share your information with other professionals, such as GP, with your knowledge and permission.

Where do we store and process personal data?

We store your data on cloud-based systems that adhere to the GDPR. We may process your data outside of the European Area, however we only do this in countries that match or exceed EU Data Protection requirements.

How do we secure personal data?

We secure your personal data through physical and electronic means and ensure all HealthMatters colleagues and associates receive regular training on Data Protection.

How long do we keep your personal data for?

Healthmatters will keep your contact details after initial enquiry for 3 months, if you do not become a client in that time your details will be deleted.HealthMatters Ltd will keep basic records and clinical notes for 7 (This needs to be confirmed with James) years after the end of therapy, or when we last hear from you. Notes will then be confidentially destroyed. The exception to this is in the case of some health records which are exempt from erasure.

Your rights in relation to personal data

You have the right to ask to see the information we hold about you, please ask your therapist and you can view it in a session. You can ask us to change any information that we hold about you that is incorrect. You have the right to ask us to delete information that we hold about you, which we will do save for that which we have a legal obligation to keep – for example, exempt health records.

If you wish to complain about how we handle your data, in the first instance please contact James Lamper who is the Data Controller at HealthMatters Ltd – Data Protection Registration Reference: Z3254568. If your complaint is not resolved to your satisfaction you can contact the Information Commissioners Office or on 0303 123 1113.

How to contact us?

Contact your therapist or the Data Controller at WeightMatters at

HealthMatters Ltd
19 Nassau Street
London W1W 7AF
Tel 020 7622 7727

30th November 2021